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HVAC Service Technician

Position Details

HVAC Service Technician

Reports to: Kim E. Bergeron
FLSA Status: Non-Exempt


The HVAC Technician installs, diagnoses and repairs heating, ventilation, and air conditioning systems for the customers of K.E. Bergeron Mechanical Systems, LLC (KEBMS LLC). The ideal candidate for this position will have experience with DDC controls, packaged rooftop HVAC units, and ductless split systems. This position leads clients to informed and confident buying decisions by providing extraordinary customer experiences.

Essential Duties and Responsibilities:

  1. Receives service calls, creates entries in company’s service software and dispatches/schedules the jobs
  2. Travels to homes and businesses daily as scheduled
  3. Responds to customer requests for repair service, troubleshoots and discusses system malfunctions with users
  4. Tests systems to isolate problems and determine solutions, such as where adjustments and/or repairs are required
  5. On routine maintenance calls, inspects systems to verify system compliance with plans and specifications and to detect malfunctions in system component parts. Reports any system deficiencies verbally or via written communication with one of the KEBMS managers
  6. Installs HVAC and Gas Piping systems as directed
  7. Follows up with customers to verify that malfunctions have been corrected and customer expectations have been met
  8. Prepares repair and replacement estimates in company’s service software
  9. Follows up on repair and replacement estimates with customers
  10. When notified through KEBMS service software or by management of approved
    estimates/ orders, the HVAC technician documents and then tracks material
    orders on the companies Google Platform. He/she directly communicates the
    status of orders and timing of jobs with his/her manager
  11. Directs co-workers on team jobs including coordinating the day before to be sure all material and equipment is received, in good working order and loaded for the following days’ work
  12. Prepares preventative maintenance contracts for HVAC systems to increase longevity
  13. Completes paperwork as outlined in the Company’s operating procedures
  14. Keeps all applicable licenses current through training and testing
  15. Other duties as assigned (i.e., warehouse organization, material stocking, ordering parts, maintaining work vehicles, etc.).
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